Receptionist Vacancy

Devon Dentists is a brand new dental practice in the centre of Barnstaple, a coastal town with culture at its heart, brimming with history and experiences to enjoy,

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Our Principal Dentist Mat had a dream of bringing the values and ideals of family dentistry into the corporate dental world.

Concentrating on helping and supporting the local community with professional dental services we take pride in delivering quality and affordable dentistry.​​

By joining us, with beautiful locations close by, you’ll find a great work life balance. We have a supportive culture, where respect for each other is a given and we offer excellent support which will help you to establish and develop your career.

Joining us, you really will become part of our family. We will help you to take your career to the next level, with our ongoing training and the help of our support staff.​​

​Our offer: ​

• £14 - £15 an hour depending on experience with future pay rise

• Permanent, full-time or part-time position

• Bonuses & incentives for long term employees including sick pay scheme

• Discretionary Free dental treatments for yourself and discount for immediate family members

• Access to excellent premises to develop your career 

• A supportive and welcoming environment where teamwork makes the dream work

• Annual BLS & AED training to all staff

• On-going support and the opportunity for personal and professional development

• Central location with access to a range of amenities and public transport

• Newly refurbished historical building with 6 new surgeries, a decontamination room, large waiting area, a spacious staff room with kitchen and other facilities

• You will work closely with a team of professionals to ensure that all patients receive the best possible care in a welcoming and comfortable environment

• Dedicated, friendly, loyal and hardworking support team 

• Support while relocating to the area from another location (within UK or overseas)

• DBS check will be required

• Uniform provided

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Your responsibilities:

• Meeting and greeting patients, providing a great first impression

• Booking and amending appointments in an efficient and accurate manner

• Answering incoming calls

• Updating patient details and records

• Answering and dealing with patient email enquires

• Supporting Practice Management and clinical team with the smooth running of the practice

• Making patients aware of dental services we offer

• Handling payments and carrying out end of day cashing up

• Accessing sensitive information whilst maintaining patient confidentiality

• Liaising with dental laboratories, dentists and other third parties to ensure smooth running of the practice

• Printing Day Lists

• Keeping reception area and desk clean and tidy

• Ordering Reception and Office Stationery

• Franking/sending of mail

• Handling feedbacks and complaints

• Maintain a friendly and professional demeanour to provide excellent patient care

• Identify opportunities for improvement and collaborate with the team to implement positive changes

• Keeping up with best practices, new technologies and innovations in the field of dentistry

• Performing training

• Ensuring strict adherence to clinical and safety protocols by the dental team

• Demonstrate a sound understanding of Care Quality Commission (CQC) compliance (training will be provided)

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Your skills and qualities:

• Experienced with iSmile software (not essential, training will be provided for the right candidate)

• Excellent communication, customer service & time keeping skills

• Strong IT skills

• Outstanding organisation skills

• Superb attention to detail and ability to multi-task and forward plan

• Exhibit the ability to remain composed and professional in a fast-paced environment

• Ability to scale-up problems into smaller problems and scale-down into solutions

• Motivated, ethical person with strong commitment to providing high-quality patient care

• Demonstrate a personable, highly motivated, friendly, flexible, mature, punctual, reliable and organised nature

• Committed to ongoing professional development / willing to learn

• Strong attention to detail and a commitment to maintaining high standards of care

• Ability to work effectively as part of a team while also being self-motivated

• Real pride and passion for what you do

• Well presented and hard working

• Caring and compassionate personality & positive attitude

• Punctual

• ​Excellent spoken and written English

• Authorisation to work in the UK (required)​​

• Good references